Refund policy
At Parfum Station, we take pride in carefully inspecting and packaging every order before it leaves our facility. Our goal is for your order to arrive safely and exactly as described.
Please read the following policy carefully before placing an order.
1. Unboxing Video Requirement
For your protection and ours, Parfum Station strongly requires customers to record a continuous, unedited video while opening their package upon delivery.
The video should clearly show:
- The unopened package and shipping label.
- The condition of the package before opening.
- The entire unboxing process.
- The products and packaging immediately after opening.
- Any damage, missing items, leaks, or other issues with the order.
This documentation helps us verify problems that may have occurred during shipping and helps protect both customers and our business from fraudulent or disputed claims.
Claims involving damaged, missing, incorrect, or visibly tampered-with merchandise may require an unboxing video or other supporting evidence before a refund or replacement is approved.
2. Damaged Items
If an item arrives damaged, leaking, broken, or otherwise defective, please contact us within 48 hours of delivery at:
Please include:
1. Your order number.
2. Clear photographs of the damaged item and packaging.
3. Your unboxing video.
4. A brief description of the issue.
After reviewing the evidence, we may offer either:
- A 100% refund for the affected item, including applicable shipping charges; or
- A replacement/exchange for the affected item, subject to availability.
We reserve the right to request additional information or documentation when necessary to investigate a claim.
3. Missing or Incorrect Items
If your order is missing an item or you received an incorrect product, contact us within 48 hours of delivery at info@parfumstation.com.
Please provide your order number, photographs of the package and its contents, and your unboxing video.
Once the claim has been verified, we may provide a replacement, exchange, or refund for the affected item.
4. Returns
Due to the nature of fragrance and personal-care products, returns are generally not accepted once a product has been opened, used, sprayed, or otherwise tampered with.
For eligible unopened products, return requests must be submitted within 14 days of delivery.
The product must:
- Be unused and unopened.
- Remain in its original packaging.
- Include all original packaging, seals, and accessories.
- Be in resalable condition.
Customers are responsible for return shipping costs unless the return is due to an error on our part or an item arrived damaged or defective.
A return must be approved by Parfum Station before the customer sends the product back. Unauthorized returns may not be accepted.
5. Non-Returnable Items
The following items are generally not eligible for return:
- Opened or used fragrances.
- Products that have been sprayed or tested.
- Products with removed or broken seals.
- Products damaged after delivery due to customer handling.
- Items returned after the applicable return period.
- Gift cards, where applicable.
6. Refunds
Once an approved return or damage claim has been received and inspected, we will notify you of the approval or denial of your refund.
Approved refunds will be issued to the original payment method.
Depending on your bank, credit-card company, or payment provider, it may take several business days for the refund to appear in your account.
7. Exchanges
If an eligible item needs to be exchanged, we will provide a replacement when the requested product is available.
If the replacement is unavailable, we may issue a refund instead.
8. Shipping Damage
Please inspect your package as soon as it is delivered.
If the package appears severely damaged, crushed, opened, or tampered with, photograph the package before opening it and record the entire unboxing process.
Failure to provide requested documentation may make it more difficult for us to verify and process a damage or missing-item claim.
9. Fraudulent or False Claims
Parfum Station takes customer claims seriously. Claims involving false statements, fraudulent documentation, manipulated videos or photographs, repeated unsupported claims, or other suspected fraudulent activity may be investigated and may be denied.
We reserve the right to refuse refunds, replacements, or exchanges where there is reasonable evidence of fraud or abuse, subject to applicable law and payment-provider requirements.
10. Contact Us
For questions regarding returns, refunds, damaged products, missing items, or exchanges, please contact:
Parfum Station
Email: info@parfumstation.com
Please include your order number in your email so we can assist you as quickly as possible.
By placing an order with Parfum Station, you acknowledge that you have reviewed and understood this Return & Refund Policy.